Switch to CelcomDigi — What to expect during the port-in process

Switching mobile service providers can seem daunting, especially when you want to keep your current number. Thankfully, the process of porting in to CelcomDigi is designed to be smooth, fast, and transparent. Let's get to it!

1. Preparing for the switch

Before initiating your port-in request, it’s important to make sure a few conditions are met:

• Your current number must be active. A suspended or terminated line cannot be  ported.
• Ensure there are no outstanding payments or contractual obligations with your existing service provider.
• The NRIC details must match your current telco’s records, as mismatched information can delay or reject your request.
• Prepaid users should make sure there is sufficient credit for any SMS confirmation process.
• Postpaid users should be aware that porting out may incur termination fees if done before the contract ends.

2. Initiating the port-in request

You can choose either way that is convenient to you:

• ‍Option 1: Visit the CelcomDigi website, select your preferred plan, and submit your request to keep your existing number.‍
• Option 2: Bring your NRIC to a CelcomDigi Store. The staff will guide you through the port-in form and validate your details.

Once your request is submitted, you’ll receive an SMS from your current telco asking you to confirm your port-out. You’ll usually have 24 hours to reply to the SMS.

3. Verification and SMS approval

This is one of the most crucial steps in the port-in journey.

The SMS you receive is a security step required by all Malaysian telcos to protect your number from unauthorised porting. All you need to do is reply to the SMS — usually by typing “YES” — within the given time frame, typically 24 hours. If you don’t respond or if the reply is incorrect, the request will be cancelled, and you’ll have to start the process again.

Once the confirmation is received, the porting will be processed within 1–3 working days.

Here's a 'keyword reply' cheat sheet for you *wink* *wink*

4. Waiting for activation

While your request is being processed:

• You can continue using your existing SIM.
• You’ll receive updates on your port-in status via SMS or email.
• If you applied online, your CelcomDigi SIM will be delivered. If in-store, you’ll already have it.

When the switch is complete, your old line will deactivate — that’s your cue to insert your new CelcomDigi SIM.

5. SIM activation and service migration

Once the porting is successful, you’ll receive a notification indicating that your CelcomDigi line is now active. Here’s what to do next:

• ‍Insert your new CelcomDigi SIM card into your phone.‍
• Restart your device to initiate the network configuration.
• You should now be connected to the CelcomDigi network, and your number remains the same.

If you experience any issues such as “No service” or an inability to make calls, reach out to CelcomDigi’s customer service for assistance.

6. Enjoy your CelcomDigi experience

Now that you’ve successfully ported in, you can begin enjoying the full range of CelcomDigi services.

Don’t forget to register your account on the CelcomDigi app, depending on your line, for easy access to billing, data usage, rewards, and plan upgrades.

7. Don’t miss the CelcomDigi Year-End Sale — enjoy cashback up to RM360!

There’s never been a better time to switch — because the CelcomDigi Year-End Sale is here with a deal you don’t want to miss.

🎉 Get up to RM360 cashback when you switch to CelcomDigi and upgrade your phone with Easy360 — the smarter, more flexible way to own a new phone.

Whether you’ve been eyeing the latest smartphone or just want a better mobile experience heading into 2026, this is your moment. New year, new phone, new experience — and best of all, real savings in your pocket.

📲 Don’t wait — this limited-time offer won’t last forever.

Ready to start fresh with better value and a brand-new device? Switch to CelcomDigi today and step into the new year with more power in your hands.