Cracked screen, dead battery, or water damage? Here is what phone repairs cost in Malaysia and how CelcomDigi PhoneCARE and PhoneFIX can help.
Your phone slips off the table, lands screen-first on tile, and just like that you're staring at a spiderweb of cracks — or worse, a black screen that won't turn back on. It happens to almost everyone eventually, and the first question is always the same: how much is this going to cost?
The honest answer is: it depends entirely on what broke. A cracked screen on a budget Android is a different bill from a flagship with a fried motherboard after a swim in the pool — and screens are far from the only thing that goes wrong. Batteries degrade, charging ports get finicky, cameras stop focusing. Here's a breakdown of the most common types of phone damage in Malaysia, what they typically cost to fix, and how CelcomDigi's PhoneCARE and PhoneFIX subscriptions can take most of that cost off your plate.
Screen repairs in Malaysia typically cost RM150–RM300 for budget and mid-range phones, but can exceed RM1,000 for flagship OLED displays. Battery replacements run RM100–RM250, while water damage can cost anywhere from RM100 for minor exposure to RM800+ if the motherboard is affected.
Repair shops price based on three things: your phone model, the part needed, and how deep the damage goes. A hairline crack that doesn't affect the touch layer is a much cheaper fix than a shattered display that's stopped responding altogether.
| Type of damage | Estimated cost in Malaysia | Notes |
|---|---|---|
| Cracked screen (budget/mid-range) | RM150 – RM300 | Can be as low as RM100 for older, simpler displays |
| Cracked screen (flagship OLED/AMOLED) | RM800 – RM1,800+ | Curved edges, under-display sensors push costs up |
| Unresponsive touchscreen | RM100 – RM300 | Varies by brand and severity |
| Battery replacement | RM100 – RM250 | Worth it if the rest of the phone is still healthy |
| Water damage (minor) | RM100 – RM200 | Best case if caught early and dried properly |
| Water damage (motherboard affected) | RM500 – RM800+ | Often not worth it on older phones |
| Lost, stolen, hardware fault, or just want a new one | Full cost of a new device | This is exactly what PhoneCARE's Swap & Replace plan is for — any reason, including loss or theft, no supporting documents needed |
As a rule of thumb, repair if the cost is under 40% of your phone's current resale value and the phone is less than 2–3 years old. If the repair bill approaches the price of a replacement device, or your phone is older and already due for an upgrade, replacing usually makes more financial sense.
This is exactly the dilemma that catches most people off guard — they don't have a plan in place, so they're comparing quotes and resale values under pressure, often the same day their phone breaks. Having a subscription that already covers repair or replacement removes that decision entirely.
PhoneFIX is a repair subscription open to any CelcomDigi customer, on any phone brand — even if you didn't buy it from CelcomDigi. It covers a wide range of common repair issues, from cracked screens to battery problems and other everyday faults, from RM3/month plus a service request fee, with genuine or equivalent-quality parts and a 6-month warranty.
Unlike a manufacturer warranty, PhoneFIX doesn't care where your phone came from — and it's not just a screen-fix plan. It's built to cover the everyday things that go wrong with a phone: a display that's cracked or unresponsive, a battery that drains too fast, or another common fault that's affecting how the device works. Sign up through the CelcomDigi app, run a quick eligibility scan, and you're covered. When something breaks, you submit a repair request within 7 days of the damage and a partner technician handles the rest — no walking into a random repair shop and hoping for the best.
| Device price (RRP) | Monthly subscription | Service request fee |
|---|---|---|
| RM0 – RM500 | RM3 | RM30 |
| RM501 – RM1,000 | RM5 | RM50 |
| RM1,001 – RM1,500 | RM6 | RM100 |
| RM1,501 – RM3,000 | RM10 | RM200 |
| RM3,001 – RM6,000 | RM17 | RM330 |
| Above RM6,000 | RM20 | RM470 |
PhoneCARE is CelcomDigi's Swap & Replace plan, for phones bought on a CelcomDigi device plan (Easy360 or Pakej MegaJimat). From RM4/month for a swap or RM8/month for a full replacement, you can request a swap or replacement for any reason — including a lost or stolen phone, with no supporting documents needed. You must enrol within 180 days of buying your device plan; it can't be added after that.
PhoneCARE's biggest selling point is flexibility: it's a swap or replace plan for any reason. A hardware fault, general wear-and-tear, your phone gone missing or stolen, or simply a phone that's technically still fixable but you'd rather swap for a new one than deal with a repair — all of it qualifies. If your phone's lost or stolen, you don't need to produce a police report or any other supporting document to request a replacement. The one thing to watch is timing: unlike PhoneFIX, which you can subscribe to any time, PhoneCARE can only be added within 180 days of buying your device plan — miss that window and it's no longer available for that device. Once you're enrolled, requests are made online with same-day delivery available in Klang Valley.
| Device price (RRP) | Monthly (swap) | Monthly (replace) | Swap fee | Replace fee (first 24mo) |
|---|---|---|---|---|
| RM0 – RM500 | RM4 | RM8 | RM60 | RM120 |
| RM501 – RM1,000 | RM6 | RM12 | RM120 | RM240 |
| RM1,001 – RM1,500 | RM8 | RM18 | RM220 | RM440 |
| RM1,501 – RM3,000 | RM12 | RM25 | RM440 | RM880 |
| RM3,001 – RM6,000 | RM21 | RM35 | RM700 | RM1,400 |
| Above RM6,000 | RM24 | RM45 | RM1,000 | RM2,000 |
PhoneFIX is a repair plan for cracked screens, battery issues, and other fixable faults on any phone, from RM3/month, and can be subscribed to at any time. PhoneCARE is CelcomDigi's Swap & Replace plan — it covers a swap or replacement for any reason, including loss or theft, but it's only for phones on a CelcomDigi device plan, and you must enrol within 180 days of purchase.
Here's the simplest way to think about it: if your phone is broken and you want it fixed, that's PhoneFIX. If your phone is lost, stolen, or perfectly repairable but you'd honestly rather just swap it for a new one than sit through a repair, that's PhoneCARE.
Price is another way to look at it: if you want affordable, straightforward repair coverage, PhoneFIX's lower monthly cost makes it the easy pick. If you're willing to pay a little more for broader, more comprehensive protection — one that covers your phone even if it's lost or stolen — PhoneCARE is the better fit.
✅ Covers a wide range of common issues — screens, battery, and more
✅ Works on any phone brand, even non-CelcomDigi purchases
✅ No contract required, subscribe any time, from RM3/month
✅ Same-day repairs, 6-month warranty
⚠️ Covers repairs only — not loss, theft, or full replacement
✅ Swap or replace for any reason — including loss or theft
✅ No supporting documents needed for a lost or stolen phone
✅ Get a brand-new like-for-like device
✅ Same-day delivery (Klang Valley)
⚠️ Only for phones bought on a CelcomDigi device plan
⚠️ Must enrol within 180 days of purchase — can't be added later
In practice, a lot of CelcomDigi customers end up wanting both: PhoneFIX for everyday accidental damage like cracked screens or battery issues, and PhoneCARE for the broader protection of knowing you can swap or replace your device for any reason — a hardware fault, wear-and-tear, or even if it's lost or stolen.
Most cracked screen repairs cost RM150–RM300 for budget and mid-range phones, but flagship OLED displays can cost RM800–RM1,800 or more.
PhoneFIX is a repair subscription that covers a wide range of common issues — including cracked screens and battery problems — on any phone brand, from RM3/month, and can be subscribed to at any time. PhoneCARE is CelcomDigi's Swap & Replace plan for phones bought on a CelcomDigi device plan, from RM4/month — it covers a swap or replacement for any reason, including loss or theft, but you must enrol within 180 days of purchase.
Yes. One of PhoneCARE's key selling points is that you can swap or replace your phone for any reason, including if it's lost or stolen — no supporting documents like a police report are required.
Either works. If you'd rather have your existing phone fixed, PhoneFIX handles the repair. If you'd rather skip the repair altogether and just get a different unit, PhoneCARE lets you swap it out instead — that's exactly the kind of situation it's designed for.
No — this is a key difference from PhoneFIX. PhoneCARE can only be added within 180 days of purchasing your CelcomDigi device plan. Once that window closes, it's no longer available for that device. PhoneFIX, on the other hand, can be subscribed to any time.
Yes. PhoneFIX is open to any CelcomDigi customer regardless of where the phone was purchased, as long as the device passes the eligibility scan.
If the damage is minor and costs RM100–RM200 to fix, repair is usually worth it. If the motherboard is affected and the bill climbs past RM500, it's often smarter to replace an older phone instead.
Both can be added through the CelcomDigi app or website. PhoneCARE is added during device plan checkout or within 180 days of purchase; PhoneFIX can be added anytime via Shop → Lifestyle → Safety → PhoneFIX.
Nobody plans for a cracked screen or a phone that slips out of their hand at the worst possible moment — but that's exactly why having a plan in place before it happens makes all the difference. Instead of scrambling for a repair shop quote or paying full price for a new device, a small monthly subscription can absorb most of that cost for you.
👉 Subscribe to PhoneFIX for everyday protection against common repairs — screens, battery, and beyond — or explore PhoneCARE if you want full swap-and-replace coverage for your device.
