Lost your phone with a SIM card inside? Here's what to do

Losing your phone can be a stressful situation, especially when it has your SIM card inside. Your SIM card gives access to your phone number, which could be misused if it falls into the wrong hands. However, if you find yourself in this situation, don’t worry — this guide will walk you through the essential steps to quickly protect your data and secure your number.

Take action immediately after losing your phone

1. Call your number to check if the phone is active

The first thing you should do is call your number from another phone. If someone answers or the phone is still active, you may have a chance to locate it.

2. Use a device tracking app to locate your phone

‍If you have a device tracking app enabled (like Google Find My Device for Android or Apple’s Find My iPhone), try to locate your phone. If possible, use the app to lock your phone remotely. If your phone is detected nearby, you can attempt to recover it. However, if it’s in an unknown location or shows suspicious activity, do not try to retrieve it yourself.

3. Report your lost phone to the police

If your phone is stolen, it’s essential to file a police report. This official record can help you with insurance claims and protect you if your phone is used for fraudulent activities.

Secure your SIM and personal information

1. Contact your mobile service provider to block your SIM card

As soon as you realise your phone is lost, contact your mobile service provider to block your SIM card. Your phone should be blocked using the Public Cellular Blocking Service (PCBS) — a government initiative that uses your device’s IMEI number to prevent lost or stolen phones from accessing any mobile network in Malaysia.

If you're a CelcomDigi customer, you can call us here to report your lost or stolen device and request to block your SIM through PCBS.

2. Request a SIM replacement

If you have identified your phone as permanently lost or stolen, ask your mobile service provider for a SIM replacement. This allows you to retain your number and continue using your mobile services.

If you're a CelcomDigi customer, you can easily replace your SIM by visiting any CelcomDigi Store, CelcomDigi Kiosk, Celcom bluecube, or Digi Store.

3. Change passwords for all accounts linked to your phone

Go to all essential apps and services you had on your phone (social media, banking apps, email) and change your passwords immediately. This prevents anyone who may have access to your phone from using these services.

Safeguard your data and prevent future risks

1. Remotely wipe your phone data

If you cannot recover your phone, use a device management app like Google Find My Device or Apple’s iCloud to remotely wipe your phone data. This ensures that your personal information is not accessible to anyone.

2. Enable two-factor authentication (2FA)

Make sure that your important accounts, such as emails, social media, and banking apps, are protected by 2FA. This adds an extra layer of security.

3. Keep a backup of your phone data

Regularly backing up your phone data to a secure cloud storage helps you restore your important files, contacts, and settings if your device is lost or stolen.

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Losing your phone is stressful, but taking the right steps quickly can make all the difference. However, by acting fast, you can protect your personal information. If you’re ready to get back on track, CelcomDigi offers the easiest phone instalment plan as well as a wide selection of affordable smartphones to help you stay connected. Browse our latest deals and find the perfect device to suit your needs!