With smartphone technology advancing rapidly, many Malaysians find themselves upgrading their devices every few years. Instead of letting your old phone collect dust, you can trade it in for a discount on a new phone or even receive cash in return. Many retailers, mobile network providers, and online platforms offer trade-in programmes that make this process easy and convenient.
If you're considering trading in your old phone for a new one in Malaysia, this guide will walk you through everything you need to know.
Step-by-step guide to trading in your old phone
Step 1: Assess the condition of your old phone
The trade-in value of your phone depends on its condition. Check for:
- Physical condition: Are there scratches, dents, or cracks on the screen or body?
- Functionality: Does the phone turn on? Do the buttons, camera, and speakers work?
- Battery life: A weak or faulty battery may lower its trade-in value.
- Accessories: Some trade-in programmes offer better deals if you include the charger, box, or other accessories.
The better the condition, the higher the trade-in value.
Step 2: Research trade-in options in Malaysia
There are multiple platforms where you can trade in your old phone:
- Mobile network providers: Many mobile network providers like CelcomDigi in Malaysia offer trade-in deals when purchasing a new phone or even independently.
- Manufacturer trade-In programmes: Apple, Samsung, and other major brands provide official trade-in programmes where you can exchange old devices for discounts on new purchases.
- Retailers and online marketplaces: Several stores and online platforms in Malaysia accept phone trade-ins, including electronic retailers and second-hand marketplaces.
Step 3: Back up your data
Once you have selected your trade-in option, it’s time to prepare the phone to be traded in. Before trading in your phone, make sure you don’t lose any important data. Follow these steps:
For Android users
- Google account backup: Ensure that your Google account is set to back up your data. Go to Settings > System > Backup > turn on "Back up to Google Drive".
- Manual backup: For additional security, manually back up photos, videos, and other important files to Google Drive or other cloud services.
- Transfer data: When setting up your new phone, sign in with your Google account. The phone will prompt you to restore your data from the backup.
For iOS users
- iCloud backup: Go to Settings > [Your Name] > iCloud > iCloud Backup > turn on iCloud Backup. Tap "Back Up Now" to ensure your latest data is saved.
- iTunes backup: Connect your iPhone to a computer and open iTunes. Select your device > click "Back Up Now".
- Transfer data: When setting up your new iPhone, choose to restore from iCloud Backup or iTunes Backup. Sign in with your Apple ID to complete the process.
Step 4: Remove personal information
To protect your privacy, reset your phone before trading it in:
For iPhone:
- Sign out of iCloud and disable Find My iPhone.
- Go to Settings > General > Reset > Erase All Content and Settings.
For Android:
- Sign out of Google accounts.
- Go to Settings > System > Reset Options > Erase All Data (Factory Reset).
Make sure to remove your SIM card and microSD card as well.
Step 5: Choose your new phone
It is now time to choose your new phone. Consider factors such as your budget, preferred brand, and specific features that you need. Research different models and read reviews to make an informed decision.
Be sure to check out CelcomDigi’s Easy360 offers for the latest 5G phones with RM0 upfront payment and 0% interest!
Step 6: Get a trade-in quote
Once your phone is ready, visit the store or website of the trade-in provider to get a quote.
Different platforms may offer different trade-in values for the same phone. It’s a good idea to check multiple sources before deciding.
Step 7: Trade in your old phone with CelcomDigi
If you're trading in with CelcomDigi, follow these steps to exchange your old phone for instant cash:
- Visit the CelcomDigi trade-in page and download the CompAsia app to get started.
- Check your phone’s eligibility – Enter your phone’s details, including the model and condition, to see if it qualifies for the trade-in programme.
- Get an estimate – Based on your phone’s condition, you will receive an instant trade-in value estimate after the app runs a full diagnostic of your device.
CelcomDigi also offers extra cash incentives during promotional periods. - Trade in online or in-store –
- Online: If using the CompAsia app, schedule a pickup, and once verified, the trade-in amount will be transferred to your bank account.
- In-store: Visit any CelcomDigi Store, Celcom bluecube, or Digi Store, where staff will assist you in running a diagnostic of your phone and confirm the final trade-in value. You can then use this amount towards purchasing your new phone.
Tips to get the best trade-in value
To maximise your phone’s trade-in value:
- Keep the original box & accessories
- Avoid physical damage
- Trade in before prices drop
- Check for promotions
It’s that simple, now you can enjoy your new phone!
