How to identify the official CelcomDigi Fibre WhatsApp number?

WhatsApp is a vital communication tool for CelcomDigi Fibre, enabling seamless interactions with customers for support and service updates. However, the rise of digital communication has also led to an increase in scams. Fraudsters often impersonate reputable companies, sending messages from unknown numbers, offering deals, requesting personal information, or asking for payments.

So, how can you tell if a WhatsApp contact is the legitimate CelcomDigi Fibre WhatsApp channel? To ensure you're engaging with an authentic CelcomDigi Fibre WhatsApp channel, follow these guidelines:

1. Look for the blue verification badge

WhatsApp provides an official verification system for businesses. A verified CelcomDigi Fibre WhatsApp channel will display a blue checkmark badge next to the business name in the chat and on their profile. This badge signifies that WhatsApp has confirmed the authenticity of the business.

Note that not all legitimate businesses have this badge, as it's typically reserved for well-known brands. If a business lacks the badge, it doesn't necessarily mean it's fraudulent, but you should take additional steps to verify its legitimacy.

2. Check the WhatsApp Business profile

A genuine CelcomDigi Fibre WhatsApp channel will have a comprehensive business profile. Check for the following details:

• Business name: Ensure the name is recognisable and corresponds to CelcomDigi Fibre.
• Website link: A legitimate profile will include a link to the official CelcomDigi website. Verify that the link directs you to a professional and authentic site.‍
• Business description: Look for a brief overview of services offered by CelcomDigi Fibre.‍
• Location & hours of operation: CelcomDigi Fibre displays our physical location and operating hours, adding credibility to the profile.

3. Verify the contact number

To confirm the authenticity of the CelcomDigi Fibre WhatsApp contact, cross-check the phone number on the official CelcomDigi website or trusted business directories to see if the number is listed.

Ensure the phone number's country code matches Malaysia's code (+60), aligning with CelcomDigi's operational region.

4. Analyse the type of messages sent

Be vigilant for signs of fraudulent messages. Here are signs to watch for:

• ‍Generic greetings: Scammers use vague messages like "Hello dear customer" instead of your name.‍
• Too-good-to-be-true offers: Be wary of unrealistically high discounts or rewards.‍
• Urgent or threatening messages: Scammers create panic by saying your account will be blocked or you must act immediately.‍
• Poor language and grammar: Professional businesses use well-written messages. Typos and grammatical errors can indicate a fake account.‍
• Unusual payment requests: If asked to send money through unfamiliar methods (e.g., gift cards, personal bank accounts), it's likely a scam.

5. Cross check with customer support

If you're unsure whether a WhatsApp contact truly represents CelcomDigi Fibre, it's always best to confirm directly with official sources. Visit the official CelcomDigi website or use the verified customer support channels to inquire about the legitimacy of the WhatsApp number in question. You can ask whether the contact is authorised to represent CelcomDigi Fibre.

If the number is not recognised, report it immediately and block the contact to avoid potential scams. Taking this extra step helps ensure you only engage with genuine CelcomDigi Fibre representatives through WhatsApp.

Stay sharp and informed

While WhatsApp offers tools like verification badges and business profiles, users must take extra steps to confirm authenticity.

Always remain cautious, double-check business details, and never share sensitive information with unknown WhatsApp contacts.