At CelcomDigi, we value your trust. That’s why we’re committed to using your personal data responsibly to improve your customer experience while keeping your privacy and security a top priority.
In this article, we’ll explain how we collect, manage, and protect your data — ensuring it’s always handled safely, transparently, and ethically.
Data collection and utilisation
CelcomDigi collects various types of data to provide and improve its services, such as:
- Personal data: This includes information such as names, identification numbers, and contact details, which are essential for account management, billing, and customer support.
- Usage data: This includes data related to service usage, including call records, data consumption patterns, and service preferences.
- Network data: This includes information about interactions with the network, such as signal strength, location data, and network performance metrics.
Purposes of data utilisation
The collected data serves several key purposes, including:
- Service improvement: Analysing usage and network data allows CelcomDigi to identify areas for enhancing service quality, optimising network coverage, and ensuring reliable connectivity.
- Personalisation: Analysing personal and usage data patterns enables CelcomDigi to tailor services and offers to individual customer needs, such as personalised data plans and targeted promotions based on user behaviour.
- Security and fraud prevention: Monitoring network and usage data helps CelcomDigi detect and mitigate fraudulent activities, with advanced analytics identifying unusual patterns that may indicate security threats to prevent fraud before it occurs.
- Customer support: Access to detailed customer data facilitates efficient and effective support, allowing teams to quickly access relevant information to resolve issues promptly.
Data privacy and security
CelcomDigi prioritises customer data protection through:
- Consent and transparency: CelcomDigi is committed to being clear about how data is used. Customers are informed about data collection practices and their purposes, with consent obtained where required.
- Collecting only what’s necessary: CelcomDigi focuses on gathering only the data needed for specific purposes. Limiting data collection helps protect customer information and minimises the risk of misuse.
- Safeguarding your data: To keep your information secure, CelcomDigi uses encryption for sensitive data. Where possible, data is anonymised, protecting your identity while still allowing valuable insights to improve services.
- Ongoing audits and security checks: CelcomDigi regularly conducts audits and security assessments to ensure compliance with privacy laws and to proactively detect and address any potential security risks, maintaining strong data protection standards.
Your rights over your personal data
As a CelcomDigi customer, you have the right to:
- Access your personal data
- Correct your personal data
- Stop CelcomDigi from processing your personal data
- Withdraw your consent
- Opt out of receiving direct marketing materials
To exercise any of these rights, contact CelcomDigi’s customer service at +6019-601-1111 or +6016-221-1800, or visit your nearest CelcomDigi Store.
What to do if your personal data is compromised
If you suspect any issues with your personal data, take the following steps:
- Suspect misuse by CelcomDigi?
Contact customer service at +6019-601-1111 or +6016-221-1800. - Think your data has been stolen or compromised?
Report the incident to the Personal Data Protection Commission. - Victim of a data breach?
File a report at your nearest police station, change passwords on all online accounts, and contact your bank if necessary.
CelcomDigi remains committed to handling personal data responsibly, ensuring transparency, security, and respect for customer privacy. For a deeper understanding of how personal data is managed, view the CelcomDigi's Privacy Notice infographic, read individual CelcomDigi Privacy Notices, or learn more about CelcomDigi’s approach to data governance on Our Governance page.
