Whether it’s to enjoy better coverage, save on monthly bills, or access exclusive promotions, switching telcos can offer many benefits. However, before you make the jump, it’s essential to ensure that everything is in order to avoid any hiccups with the port-out, port-in process. This checklist will guide you through everything to consider before switching to a new mobile provider.
Before anything else, find out if you're tied to a contract with your current provider. Early termination fees or device repayment plans can sneak up on you. Knowing your obligations upfront helps you avoid surprise charges — and gives you more power when you’re ready to make the move.
Want to keep your number? Make sure your current account is active and registered under your correct name and IC number. Even small mismatches can delay the porting process. A quick check now can save you a lot of back-and-forth later.
Look beyond the basics to find a plan that truly fits. Consider data and hotspot quotas, call and SMS allocations, roaming options, and any hidden fees that may apply. Choose the best plan that fits how you use your phone.
Lower costs won’t matter if your coverage is unreliable. Check network maps and independent speed test reviews to ensure your new provider offers strong, consistent performance in the areas where you live, work, and travel most.
When things go wrong, good support makes all the difference. Scroll through online reviews or ask people you trust — are wait times long? Is live chat helpful? Knowing you’ve got a responsive team behind you adds peace of mind long after you’ve switched.
Each telco handles port-ins a little differently. Some let you do it fully online, others may need an in-store visit or ID verification. Check the steps and estimated timeline so you’re not suddenly left without service. Bonus: some providers offer eSIM for instant activation.
Your number might transfer — but your data might not. Before you switch SIMs or devices, back up your contacts, chats, messages, and important files. If you’re upgrading your phone at the same time, use cloud storage or transfer tools to keep everything intact.
Don’t leave money (or data) on the table. Telcos often run port-in deals with rebates, bonus data, or even discounted phones. Look up the latest offers and make sure you’re eligible — switching smart can mean getting more for the same spend.
Switching telcos can lead to better savings, stronger coverage, and more rewarding experiences — but only if done right. With the right provider, the switch can be seamless and worth it. Ready for a smooth move? CelcomDigi makes it easy to bring your number, enjoy port-in offers, unlock exclusive promos, and experience a network that works for you.
By submitting this subscription request, I consent to altHR sending me marketing communication via email. I may opt out at any time. View CelcomDigi's Privacy Policy.
