In today’s fast-paced digital world, mobile devices are essential for staying connected, enjoying entertainment, and managing daily life. However, as technology advances, so do the tactics of scammers looking to exploit our connected lives. In 2025, with new tools like AI and digital payments becoming more widespread, staying vigilant against evolving threats has never been more important. Here’s what you need to know to stay safe and secure on your mobile device.
Common scams in Malaysia in 2025
Mobile scams are a growing threat in Malaysia, with scammers constantly innovating new ways to deceive unsuspecting victims. Understanding and recognising these scams is your first line of defence against fraud. Here are some common mobile scams to look out for:
- AI voice cloning scams: Fraudsters can now use AI to clone voices, tricking victims into thinking they’re speaking to a family member or friend. If someone asks for money urgently over the phone, verify their identity through another trusted method.
- Cryptocurrency and investment fraud: With the rise of cryptocurrency adoption in Malaysia, scammers are targeting individuals with fake investment schemes. Always verify the legitimacy of any platform and avoid sharing wallet details or passwords.
- Deepfake endorsements: Scammers may create fake videos of celebrities or influencers promoting fraudulent schemes. Be cautious of offers that seem too good to be true and always cross-check from official sources.
- E-commerce scams: Phishing sites may mimic popular e-commerce platforms like Shopee or Lazada are tricking users into sharing their payment details. Always verify website URLs and avoid clicking on suspicious links.
- OTP (One-Time Password) theft: Scammers trick victims into sharing an OTP sent to their phone, which is then used to authorise online transactions or access accounts. Never share your OTP with anyone, even if they claim to be from a trusted entity.
- Tech support scams: Scammers contact victims, falsely claiming their devices are infected with viruses or experiencing technical issues. They may offer fake technical support services and request remote access to control the device or demand payment for their services.
- Banking scams: Fraudsters often impersonate bank representatives to gain unauthorised access to victims’ accounts. They may request personal details or convince victims to make fake transactions. Always contact your bank directly to verify any suspicious communication.
- Fake contests and lotteries: Scammers send messages or make calls claiming victims have won a prize or lottery. Victims are then asked to provide personal information or pay a fee to claim their winnings. Always verify such claims with official channels.
What are some red flags that can help you recognise a scam?
Identifying red flags early can help you detect potential scams before they impact you. Here are some warning signs to look out for:
- Unsolicited messages: Always be cautious of random emails, texts, or calls asking for your personal information — these could be phishing attempts designed to trick you into revealing sensitive data.
- Spelling and grammar errors: Many scams are poorly written, with obvious spelling or grammar mistakes — such errors can be a strong indicator that the message is not legitimate.
- Offers that are too good to be true: If an offer seems excessively attractive or unrealistic, it likely is. Scammers often bait victims with promises that are hard to resist.
- Urgent requests: Scammers often create a false sense of urgency, pressuring you to act quickly before you have time to verify the legitimacy of their request.
- Unverified sources: Be cautious of messages from unknown numbers or emails with generic greetings like “Dear Customer.” Verify the source before responding.
- Requests for personal information: Legitimate companies won’t ask for sensitive data like passwords, OTPs, or PINs via email or text. Never share personal information through email, text, or phone calls unless you are certain about the identity of the requestor. Always use trusted channels to provide sensitive details.
- Suspicious links or attachments: Avoid clicking on links in unsolicited messages. Hover over the link to check its authenticity before proceeding. If in doubt, don’t click. Instead, go directly to the official website or contact the organisation to verify the link's legitimacy.
How should you respond to a scam?
If you find yourself in contact with a scammer, it is important to take immediate action to minimise the impact.
1. Do not respond
If you receive a suspicious message or call, do not engage with it. Responding can expose you to further risk and may even encourage more scam attempts. If you have engaged with a suspicious message or call, make sure to:
- Get details and verify authority: If someone claims to represent an organisation, ask for their details and request further verification. Additionally, check the organisation’s official websites or social media accounts to see if any scam warnings were issued.
- Avoid sharing personal information: Never share personal details such as passwords, IC numbers, or financial information, especially when dealing with unsolicited contacts. Scammers can use this data for identity theft, unauthorised transactions, or other fraudulent activities.
- Avoid suspicious links: Do not click on links from unknown or suspicious sources. These links can direct you to phishing websites that look legitimate but are designed to steal your information or install malware on your device. Always verify the source before clicking any link.
2. Report the scam
Report any scams to the relevant authorities. By reporting, you help authorities track down scammers and prevent others from falling victim to the same schemes. If you have encountered a scammer claiming to be from CelcomDigi, you can report the scam here.
3. Notify financial institutions
If your financial information is compromised, contact your bank or credit card company immediately — they can help protect your accounts, issue new cards, and monitor for unauthorised transactions.
4. Secure your accounts
Change passwords and secure any accounts that might have been affected by the scam. Use strong, unique passwords and enable two-factor authentication (2FA) to add an extra layer of security.
As our reliance on mobile technology grows, so does the need for awareness and preventive measures against scams. Staying safe on your phone requires vigilance and informed decision-making to protect your personal information. By staying informed and practicing good security habits, you can confidently enjoy the convenience of mobile phones while minimising the risks. The more you know, the safer you’ll be.
