In today’s fast-paced digital world, our mobile devices have become essential for staying connected, enjoying entertainment, and managing our daily lives. However, the more connected we are, the more opportunities there are for scammers to exploit us. Here’s what you need to know to stay safe and secure on your mobile device.
What are the most common scams in Malaysia?
Mobile scams are a growing threat in Malaysia, with scammers using a variety of tactics to exploit victims. One of the most common scam tactics is phishing, which is the use of fake emails, messages, or websites to steal your personal information which can then be used to commit fraud.
Recognising common scams is your first line of defence against fraud. Here are some common mobile scams to look out for:
- OTP (One-Time Password) theft: Scammers trick victims into sharing an OTP sent to their phone, which is then used to authorise online transactions or access accounts.
- Tech support scams: Scammers contact victims, falsely claiming that their devices are infected with viruses or experiencing technical issues. They then offer fake technical support services and request remote access to control the device or demand payment for their support.
- Banking scams: Scammers attempt to gain unauthorised access to a victim's bank account, often by impersonating a bank representative, and request for personal details or require the victim to make a fake transaction.
- Fake contests and lotteries: Scammers make fake calls or send messages claiming that the victim has won a prize or lottery. Victims are then asked to provide personal information or pay a fee in order to claim their winnings.
What are some red flags that can help you recognise a scam?
Identifying red flags early can help you detect potential scams before they impact you. Here are some warning signs to look out for:
- Unsolicited messages: Always be cautious of random emails, texts, or calls asking for your personal information — these could be phishing attempts designed to trick you into revealing sensitive data.
- Spelling and grammar errors: Many scams are poorly written, with obvious spelling or grammar mistakes — such errors can be a strong indicator that the message is not legitimate.
- Offers that are too good to be true: If an offer seems excessively attractive or unrealistic, it likely is. Scammers often bait victims with promises that are hard to resist.
- Urgent requests: Scammers often create a false sense of urgency, pressuring you to act quickly before you have time to verify the legitimacy of their request.
How should you respond to a scam?
If you find yourself in contact with a scammer, it is important to take immediate action to minimise the impact.
1. Do not respond
If you receive a suspicious message or call, do not engage with it. Responding can expose you to further risk and may even encourage more scam attempts. If you have engaged with a suspicious message or call, make sure to:
- Get details and verify authority: If someone claims to represent an organisation, ask for their details and request further verification. Additionally, check the organisation’s official websites or social media accounts to see if any scam warnings were issued.
- Avoid sharing personal information: Never share personal details such as passwords, IC numbers, or financial information, especially when dealing with unsolicited contacts. Scammers can use this data for identity theft, unauthorised transactions, or other fraudulent activities.
- Avoid suspicious links: Do not click on links from unknown or suspicious sources. These links can direct you to phishing websites that look legitimate but are designed to steal your information or install malware on your device. Always verify the source before clicking any link.
2. Report the scam
Report any scams to the relevant authorities. By reporting, you help authorities track down scammers and prevent others from falling victim to the same schemes. If you have encountered a scammer claiming to be from CelcomDigi, you can report the scam here.
3. Notify financial institutions
If your financial information is compromised, contact your bank or credit card company immediately — they can help protect your accounts, issue new cards, and monitor for unauthorised transactions.
4. Secure your accounts
Change passwords and secure any accounts that might have been affected by the scam. Use strong, unique passwords and enable two-factor authentication (2FA) to add an extra layer of security.
As our reliance on mobile technology grows, so does the need for awareness and preventive measures against scams. Staying safe on your phone requires vigilance and informed decision-making to protect your personal information. By staying informed and practicing good security habits, you can confidently enjoy the convenience of mobile phones while minimising the risks — the more you know, the safer you’ll be.
